Privacy Policy

Introduction

Welcome to “ALKABALANCE”, “We”, or “Us” values greatly as well as recognizes the importance of Privacy. We want you our Visitor / User to our Website and or Apps to feel and have great confidence while using our products and services. This Privacy Policy hereby applies to ALKABALANCE (the “Platform”), which includes ALKABALANCE Software, Websites and Apps and related products and services accessed via any platform or device that might be linked to this Privacy Policy.

We are Committed to respecting and protecting your data and privacy. This Privacy Policy explains how we, ALKABALANCE, collect, use, share, process and protect your personal data that you provide to us, or that is otherwise obtained or generated by us, in connection with your use of our services.

For the purposes of this Privacy Policy, ‘we’, ‘us’ and ‘our’ refers to ALKABALANCE, and ‘you’ refers to you, the user of the Services. If for some reason you do not agree with this Policy, then you are kindly advised NOT to use our Platform.

This Privacy Policy forms part of our Terms of use of our Services, which describes the terms and conditions under which you use our Services. This Terms of Use of Service documentation can be found at: Terms of Use Therefore, this Privacy Policy should therefore be read in conjunction with those terms.

Who We Are

ALKABALANCE (The “Platform”) is provided and controlled by “MOMENTUM MAKERS SERVICES PRIVATE LIMITED” with the official website of www.alkabalanceplus.com.

alkabalancekakinada@gmail.com

Legalities for Processing Your Personal Data

We process your personal data on the ground that such processing is necessary to further our legitimate interests that includes:

Ensuring the consistent provision of effective and innovative Services to our users.
Detecting, preventing, or otherwise addressing fraud or security issues in respect of our provision of Services, unless those interests are overridden by your interest or fundamental rights and freedoms that require protections of personal data.

What Personal Data / Information We Collect from You, and also Automatically

With a completely safe end-to-end encryption, we may collect, use, store and transfer the following types of information about you.

Basic Personal Data: ALKABALANCE is a B2C platform. We therefore require and collect your mobile number and other basic account data (which may include Full Names, age, email, delivery address, & location) to create a ALKABALANCE account.
Phone Number and Contact List: ALKABALANCE uploads your Contact’s List from your phonebook. We also use your mobile phone number to Verify your number on our platform via an sms OTP verification. Kindly Note that users who already have you in their contacts and phone book may sometimes see you by the name they saved your contact and not necessarily by your ALKABALANCE Username.
Device Data: The mobile phone number used by the device, your mobile operating system - only if it is android or iOS, the time zone setting, log files, crashes, reports on performance, etc., get registered in our system to keep the App technically viable at all times.
Location Data: includes your current location that you may choose to share with the App when you use the location sharing feature available to you in the App. This is done only after your express permission. We never track location in the background. If you share a location in a chat, this location data is treated like other messages in cloud. ALKABALANCE will use your data to display your location and nearness to delivery agents.
Purchase Information: When you make a purchase or payment in or through the platform including when you buy ALKABALANCE products, we collect information about the purchases or payment transactions, such as payment information, billing, delivery as well as contact information and items you purchased.
Cookies: We and our service providers and business partners use cookies and other similar technologies (e.g., web beacons, flash cookies, etc.) (“Cookies”) to automatically collect information, measure and analyse how you use the Platform, including which pages you view most often and how you interact with content, enhance your experience using the Platform, improve the Platform, provide you with advertising, and measure the effectiveness of advertisements and other content. We and our partners also use Cookies to promote the Platform on other platforms and websites. Cookies enable the Platform to provide certain features and functionality. Web beacons are very small images or small pieces of data embedded in images, also known as “pixel tags” or “clear GIFs,” that can recognize Cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device.
Information Through Surveys, Contests, Promotions, Research, Marketing campaigns, challenges, competitions, or events conducted or sponsored by us in which you probably participated.

Changes To the Privacy Policy, And Your Duty to Inform Us of Changes in Your Provided Data

We keep our privacy policy under regular review and may update it from time to time. Therefore, please check our privacy policy from time to time for any updates. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

Third party links

Our “Platform”- Website, Software and App, may from time to time, contain links to and from the website(s)Parent Company MOMENTUM MAKERS SERVICES PRIVATE LIMITED, or any of our other partner networks and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies which the users must read before submitting any personal data to these websites or Apps or using these services.

How is your personal data processed?

We will collect and process the following data about you:

Information you give us. This information includes Identity, Contact, and communications data, you consent to give us about you by filling in the forms on the App Website, or the Services Sites (together Our Sites), or by corresponding with us via, for example, email or chat. It also includes information you provide when you register to use the App Site, download or register an App, subscribe to any of our services, search for an App or service, enter a competition, promotion or survey, or other activities commonly carried out in connection with an app, including bug reports, and reporting of any other problem with the App, our services, etc. If you contact us, we will keep a record of that correspondence.
Information we collect about you and your device. Each time you visit or use one of our Apps we will automatically process personal data specified in the above paragraphs in a safe and end-to-end encrypted manner.
Location Data. You may choose to share your location with your connections on the App when you use the location sharing feature available to you in the App. For this, we use GPS technology to determine your current location in a fully encrypted manner. This is done only after your express permission. We never track location in the background.

How is your personal data collected?

We will only process your data when the law allows us to do so. Most commonly, we will process your personal data under the following circumstances:

Where you have consented before the processing.
Where we need to perform a contract, we are about to enter or have entered with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests.
Where we need to comply with a legal or regulatory obligation.

We process the afore mentioned data of yours to improve, customize, and optimize our services. This information helps us to understand the usage of our services; we assess and upgrade our services as per your requirements. Furthermore, we use your information to reply to your queries. To make sure that users do not violate our Terms of Services/Use, including the usage of our service for any illegal purpose, all accounts, and their activities are verified with end-to-end encryption.

Commercial Messaging: We will permit businesses to communicate with you for commercial purposes such as appointment information, transactions, product order, and delivery notifications, etc.

Additionally, we use the information for the following purposes:

To connect you with your friends and family.
To analyse your preferences and personalize your account accordingly.
To report your updates and changes made periodically in the App or any part associated with it.
To make the experience free of suspicious or illicit activities.
To market our services and widen the Platform (ALKABALANCE) community.
To remove technical errors and improve the overall experience.
To provide you with customer support and effectively solve the issues arising from your usage of the App.

Below are additional details regarding the type of data and the purposes for which we may use them.

To install the App and register you as a new App user.
To administer and protect our business and this App including troubleshooting, data analysis and system testing.
To manage our relationship with you including notifying you of changes to the App or any Services
To enable you to participate in a survey (if any).

Disclosures of your personal data

During your usage of the App, some third parties may also provide us with certain information about you. Typically, this includes your friends on our App, who automatically deliver your phone number(s) when they contact you. Similarly, any profile detail, including your name, phone number, or any other personal detail made public by you will be storable or usable by other users of the App. Any message sent to other users using the service will also be available to them for use in whichever way they like. It is, therefore, your responsibility not to disclose anything that may be sensitive to you in nature.
Similarly, when you involve a third-party service on our App, say to share some of your ALKABALANCE activities over their platform, we may receive some of the data those services may have of you. Furthermore, for our marketing and commercial requirements, a part of the profiling done on the user may be shared with a third-party vendor to optimize the resources invested. Please note that the privacy policies and terms of such third parties govern the usage of shared information, and not of ALKABALANCE.
We do not store your messages or communications. If you decide on your own to store your ALKABALANCE messages on third party cloud storages (like Google Drive or iCloud), please be informed that in such cases, the privacy policies and terms of use of such third-party services come into effect when you use their services.
We may share your data once consent is given by you to our sister companies or if we go for a merger or organizational restructure.
We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called "binding corporate rules".

Your communication with ALKABALANCE

All your correspondence with ALKABALANCE, including feedback, suggestions, bug reports, reporting of objectionable content, or any conversations conducted either via the App or through other means of contact including emails or website contact form, are saved for recordkeeping and continuous improvement purposes.

International Transfers

If you are based in the European Economic Area (EEA), the processing of your personal data by our external third parties will involve the transfer of your data outside the EEA, as many of them are based outside that region.
If you are based in the European Economic Area (EEA), the processing of your personal data by our external third parties will involve the transfer of your data outside the EEA, as many of them are based outside that region.
Whenever we transfer your personal data out of the country of your residence, we ensure a similar degree of protection is afforded to it by ensuring that such service providers give us a written undertaking that they will give personal data the same protection it has in the EEA and in this privacy policy.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the country of your residence.

Data security

Since our App deals extensively with the exchange of information, we understand how vital it is to safeguard that information. For that, we have placed the best security protocols in the structure of the App, including end-to-end encryption for your messages. End-to-end encryption means that nobody, except the generator of the message and the intended receiver, will have the access to your private conversations. The protocol also covers end-to-end encrypted one-on-one calls so that no unintended third-party can eavesdrop.
All information you provide to us is stored on our secure servers. Where we send you an OTP (which is temporary and valid only for a limited time), you are responsible for keeping this OTP confidential. We ask you not to share this temporary OTP with anyone.
Once we have received your information, we will use reasonable procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an un-authorized way.
Your Data is stored directly on your own device storage.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so. If at any time in future we add the payment features to our App (in which case you will be informed in advance), any payment transactions facilitated by us or our chosen third-party provider of payment processing services will be encrypted using appropriate encryption technology.

Your Control on Information

As a ALKABALANCE user, you are free to control, alter, delete, or primarily; manage your information, whenever you want. More details regarding your account information are provided below:

Information Accessibility: Your information such as, profile name, photo, online status, status message, recently viewed items, or phone number may be accessible to someone who uses our services. You can go to service settings to manage who can see, store, or share your personal information.